Customer Support Specialist
Ever wanted to help support and improve a product that actually helps people do useful things? Here at Memrise we’re building the world’s most joyful language learning app, and you could be a part of it! We already have nearly 20 million users, loads of accolades like Google Play App of the Year 2017 and Best of in 2016, and we have massive plans to scale and improve online and mobile learning for everyone.
We are looking to expand our support team due to ongoing growth, so are looking for someone literate and organised who really cares about great customer experience to join us. This is a chance to take on a varied customer support role, spending your time interacting with Memrise users by email, social media and forums, answering their questions and solving problems. You will also get to contribute to the product and have a real say in improving our tools and processes.
Ideally you will have some or all of the following:
- Solid experience in a customer facing support role.
- A love of communicating with and helping customers, and can do so quickly and clearly (you need to be fluent and highly proficient in English).
- Feel comfortable with technical concepts, and can explain how Memrise works to a range of audiences.
- An empathetic approach to and quick grasp of the issues they’re facing.
- A real love of of solving open-ended problems.
- Love constantly learning about a changing technical product, even when it’s a little out of your depth.
- An interest in languages and learning would be a bonus, as would be fluency in one or more languages.
Healthcare and pension, with a number of discounts and cashback on important stuff like Gym membership, opticians and dentists' fees. Fresh fruit; coffee and soft drinks. We keep you fuelled with a wide ever-changing variety of healthy and unhealthy snacks, breakfast materials and weekly team lunches. We have frequent team expeditions, the last one being a lovely canal cruise in the summer sunshine! We run a cycle to work scheme and a selection of useful perks and benefits. You'll get to work the people in this video: