Customer Support Specialist

London, England, United Kingdom · Customer Support

Description

Memrise is an award-winning language learning system which combines cognitive science, entertaining content and advanced tech to empower our millions of users with linguistic confidence in just a few months of learning.

We were awarded “Best App of 2017” at Google I/O and featured prominently last year at Apple’s WWDC. We work closely with both Google and Apple and are one of the top go-to developer partners when they launch new features on iOS and Android.

Over 40 million users have signed up and we’re growing fast. That’s where you come in. We have ambitious goals and we need people like you to help us achieve them.

We're looking for a Customer Support Specialist to delight our users with their outstanding support.

Your three key responsibilities will be:

You will do this by:

Requirements

We're looking for someone with:

If you aren’t completely confident that you fit our exact criteria, please get in touch immediately. Humility is a wonderful thing and we’re not interested in hiring ‘rockstars’ or ‘ninjas’. And we're at least as interested in character as in talent.

Benefits

We’re an equal opportunity employer. If it’s okay, we’re not going to list examples of people and groups we don’t discriminate against. We don’t discriminate, full stop. We celebrate.

What’s it like to work here?

Interesting. Fun. Challenging. Serious. Odd. Silly. It just depends on the day, really. But whatever day it is, we love what we do: helping people all around the world learn more about languages, new cultures and each other. They use our app to broaden their minds and horizons. And that feels pretty good.

You’ll join our London team of open-minded, big-hearted, goal-oriented ‘Memrisers’, made up of linguists, developers, designers, marketers and more, all working together to do great things. Get in touch if you want to join the team.


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